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Frequently Asked Questions

Simply select the membership tier that suits you best and complete the quick online sign-up. You’ll receive confirmation and immediate access to member benefits.

Members enjoy 15% off all wines, free shipping Australia-wide, complimentary tastings at our Geelong cellar door, priority access to limited releases, and invitations to exclusive events.

You can choose from quarterly, half-yearly, or annual deliveries. You’ll always have the option to pause, skip, or change your frequency.

Yes. You can tailor each pack to suit your tastes—whether you prefer whites in summer, reds in winter, or a mixed selection year-round.

No. You can skip a delivery, pause, or cancel your membership at any time with no further charges.

Payments are processed automatically at the time of each delivery. You’ll always be notified beforehand so you can adjust your order. All details are kept securely by a third-party company.

Payments are processed automatically at the time of each delivery. You’ll always be notified beforehand so you can adjust your order. All details are kept securely by a third-party company.

Payments are processed automatically at the time of each delivery. You’ll always be notified beforehand so you can adjust your order. All details are kept securely by a third-party company.

Absolutely. Members are the first to hear about and book our masterclasses, new release tastings, and exclusive dinners at Provenance Wines.

Yes. You can gift a membership by providing the recipient’s details at checkout. It’s a perfect way to share Provenance Wines.

You can log into your member portal at any time to update your delivery address, payment details, or wine preferences.